How can we help?

Here you will find everything you need to get started with the Digital Customer Platform (DCP). Our Help Center offers you comprehensive instructions on navigation, app installation and the basic functions of the DCP.

Discover step-by-step instructions, valuable tips and quick solutions to make the most of your digital customer platform.

In the “Assets” section, you will find everything you need to know about your machines and their digital representation.

Find out more about the overview and detail pages of your assets, 3D models and interactive hotspots as well as dashboards for your machine data.

Discover how you can make full use of your machine gateways in the Digital Customer Platform!

Here you will find our instructions that will guide you from the initial overview of your gateways to detailed insights into the configuration - easy to understand and directly implementable.

Discover how you can optimally manage and customize your accounts!

In the “Accounts” section, you will find everything you need to know about inviting and managing members, assigning roles and authorizations and customizing the account design. Use these functions to tailor your digital platform perfectly to your team.

Here you will find comprehensive information and instructions on how to create tickets, submit feature requests and track the status of your requests.

Learn step by step how to manage your requests efficiently in the Feedback Center and where you can find all the important information about your submitted requests.

In the Help Center, you will find all the information you need to make the most of digital support functions such as video calls, screen sharing and other tools.

Find out how to activate and use these functions to provide your customers with the best possible support - regardless of time and location. Here we show you step-by-step how to use the tools and where to find helpful tips and resources.

Automatic translations with manual review options. Fast and efficient for the complete translation of your digital customer platform.

Comprehensive overview of user accounts.

All information about user accounts and their administration. Learn how to easily update your personal data, customize your notification settings and configure your account optimally.

This section gives an overview how to interact with the Autonoma ecosystem through a programmatic interface.