Design optimal service packages for your customers
Offer value oriented service packages for your customers - simple, transparent and efficient.
Autonoma's digital customer platform allows you to define customized service packages, assign them to customers, and activate them. Find out how to use this function and what benefits it offers in this article.
Your service packages - flexibility and structure for your customers
Whether "Silver", "Gold" or "Platinum", for example - service packages offer your customers access to specific features and services that are assigned on a machine basis. This allows you to tailor the platform's range of functions to the needs of your customers and their systems
An example:
- Silver package: Basic functions and standard access
- Gold package: Extended functions and access to additional features
- Platinum package: Full range of functions including special additional services
With these service packages, you can not only present your customers with clearly structured offers but also emphasize the individual added value of your services.
The following example of the service packages was created with Lindner Recyclingtech:
Develop a service portfolio together and generate sales
How can you develop the right service packages for your customers?
Together with Autonoma, you will develop your customized service portfolio in a business workshop lasting several days:
- Analysis of your requirements:
- Which functions are crucial for your customers?
- Which added values are relevant for your customers?
- What is the strategy for service and data?
- Individual design of service packages:
- Division of services into clearly defined packages
- Definition of added value for internal use as well as monetary remuneration by customers
- Creation and calculation of a business case (profitability calculation) for the service packages
- Introduction to the market:
- A clear table shows exactly which authorizations and features are included in which package.
This structured approach ensures that your service offerings are perfectly tailored to your target groups.
Your advantages at a glance
- Transparent service offerings: Clear packages ensure clarity and facilitate customer communication.
- Increase customer satisfaction and customer loyalty: Tailor the service packages specifically to your customers' needs.
- New sales potential: Generate recurring sales through attractive, data-driven service packages.
- Maximize added value: Create additional sales potential by integrating spare parts stores.
- Efficient processes: You can assign, activate or adjust services with just a few clicks.
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